You are sure to have seen and felt the effects of terrible customer service, where one bad experience was enough for you to take your business somewhere else. This is just as applicable to the construction industry, and contractors have to be as aware of how they treat clients as they are of the construction services they provide.
We are picking up where we left off in part one by continuing our discussion on how construction companies can improve their customer service. For aid in all aspects of construction law, consult with a Broward contractor attorney at Cotney Construction Law.
Your construction company must have some sort of online presence in order to obtain and respond to feedback. Whether it’s through email, social media, or a review site, you must take steps to address reviews and comments. Your clients will not hesitate to voice their frustrations in an online forum. Listening and responding to online criticism can go a long way towards making disgruntled customers feel valued. It’s not all bad; you can also thank clients for their kind words and good reviews. That’s what customer service is about, going above and beyond for the customer.
Honest and Upfront
Communication is a two-way street, and you should be forthright with any concerns or issues you have on a project. If your project is behind schedule and project costs are rising, you should address this with the project owner immediately. Conflicts that seem destined for the courtroom can often be avoided when the contractors take a proactive approach. For aid in dispute resolution, consult with a Broward contractor attorney.
The Benefits of Improved Customer Service
Without quality customer service, there’s no way to gauge how your company is doing. While your company may be profitable now, you could be burning bridges in the process. The feedback you get from your clients should drive and propel your company to new heights. Improving customer service can improve your product, retain clients, generate referrals, and separate your construction company from the pack.
At Cotney Construction Law, we understand that a myriad of components have to align in order for a construction company to be successful. Customer service, safety programs, payment collection, and legal compliance are just a few areas that construction companies must focus on if they want to excel in this industry. To ensure that all areas of your company run smoothly and lawfully, consult with one of our Broward contractor attorneys at Cotney Construction Law.
Disclaimer: The information contained in this article is for general educational information only. This information does not constitute legal advice, is not intended to constitute legal advice, nor should it be relied upon as legal advice for your specific factual pattern or situation.